Frequently Asked Questions

Q. Do you provide quotes for businesses or organizations?

We don’t provide quotes to businesses or organizations (other than the federal government) with whom we don’t have an NDA.

Q. I recently bought a used mount from eBay. Can I get new screws?

No, the Wilcox Standard Manufacturer Warranty only covers mounts purchased by customers through an authorized dealer.

Q. What is the Breakaway Weight of a G24?

The breakaway weight of a G24 is 10-12 pounds.

Q. Is there a minimum order quantity?

Yes, minimum order quantities are outlined in our price list. Price lists can only be obtained by Wilcox Authorized dealers.

Q. What is the warranty policy on Wilcox Electro Optics?

Wilcox Electro Optical equipment is covered under a 1 year warranty against manufacturer defects.

Q. Does Wilcox sell internationally? Are the products regulated?

Yes, Wilcox has an extensive international dealer network. You can find their information under the “Contact” tab on the website. Our products are regulated under both the US Commerce Department, and the ITAR. For more detailed product regulations, please contact Wilcox directly.

Q. Can I purchase direct from Wilcox?

No, Wilcox utilizes an extensive dealer network which spans the globe. (To locate your local dealer, please visit “where to buy” on the contact us page.)

Q. What is the warranty policy on Wilcox Mounts and Shrouds?

Subject to the terms and conditions in our Standard Limited Warranty, Wilcox offers a five (5) year warranty period on Wilcox mount and shroud hardware when used together with our specifically designed and matched Wilcox products. If used in conjunction with a non-Wilcox product, the warranty period is limited to one (1) year.

Q. What is length of G24 bridge?

33.02mm

Support Form

Our quality management system is certified by TUV USA to ISO 9001:2015