Terms of Use
Terms of Use
Please review the following Terms and Conditions. If you visit or purchase products on the Wilcox Industries website, you accept these terms. We reserve the right to make changes to our site and to these terms at any time. Your use of the site following any such changes shall confirm your agreement to follow and be bound by the terms as modified
Warranty Information
Wilcox Industries Corp. (“WX”) offers a Standard limited warranty (“Standard Limited Warranty”) that its product will be free from defects in material and workmanship under proper usage for the warranty period as specified herein (“Warranty Period”) from the date of original shipment from WX if purchased through an authorized sale. To make a warranty claim, the product and purchasing documents must be returned to WX (at user’s expense) and WX will have the option (in its sole discretion) to exchange or recondition the product, that after examination by WX is determined to be defective, and return the product via pre-approved carrier at user’s expense. In the event WX mount and shroud hardware is used with a non-WX product, the Warranty Period for the WX product is limited to one (1) year. This Standard Limited Warranty is void if the date of manufacture which is laser engraved on the product is defaced, modified or altered. This Standard Limited Warranty is only for products purchased directly from WX or an authorized reseller. Items purchased via eCommerce such as eBay, Craigslist, Amazon or any other online marketplaces are not eligible for the Limited Warranty.
The Standard Limited Warranty does not include damages arising from improper use, maintenance, repairs, installation or storage, abuse, misuse, misapplication, vandalism, negligence, neglect, normal wear and tear or any other circumstances over which WX has no control.
Nothing contained in any operation manual, instructions, catalogue, or written materials shall amend these terms.
WX MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. WX SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT Limited TO, THE WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE.
The Standard Limited Warranty is purchaser’s sole and exclusive remedy for warranty coverage, WX conduct, or for any other claim or cause of action against WX. WX shall not be responsible for any direct, incidental or consequential damages, including without limitation, costs resulting from labor charges, repairing surrounding product, replacements, or any delays.
IN ADDITION, TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WX SHALL NOT BE LIABLE FOR ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY. IN NO EVENT SHALL WX BE LIABLE FOR SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT STANDARD LIMITED TO, LOSS OF PROFITS, FUTURE REVENUE, DATA, OR ANY OTHER LOSS, REGARDLESS OF WHETHER A CLAIM OR ACTION IS ASSERTED IN CONTRACT OR TORT, WHETHER OR NOT THE POSSIBILITY OF SUCH DAMAGES HAS BEEN DISCLOSED IN ADVANCE, OR COULD HAVE BEEN REASONABLY FORESEEN. IN THE EVENT THIS LIMITATION OF DAMAGES IS HELD UNENFORCEABLE, THEN THE PARTIES AGREE THAT BY REASON OF THE DIFFICULTY IN FORESEEING POSSIBLE DAMAGES, ALL LIABILITY WITH RESPECT TO A CLAIM AGAINST WX IN CONNECTION WITH OR RELATED TO ANY PRODUCT PROVIDED HEREUNDER SHALL BE Standard Limited SOLELY TO DIRECT DAMAGES, AND MAY BE SATISFIED BY REPAIR OR REPLACEMENT OF NONCONFORMING PRODUCT (AS DETERMINED BY WX IN ITS SOLE AND ABSOLUTE DISCRETION), AND IN NO EVENT SHALL EXCEED THE LESSER OF $20,000.00 USD OR THE PURCHASE PRICE OF THE PRODUCT.
This language supersedes any purchase order. WX specifically does not agree with any conflicting terms. No employee or agent may modify these terms. WX does not accept returns or exchanges.
PAYMENT METHODS
Wilcox Industries Corp. accepts Visa and Mastercard through internet and telephone sales. We utilize a licensed system for credit card authorization. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information. None of this information will be shared with any third parties for any purpose. See our Privacy Policy below.
DISCOUNT PRICING
Select distributors and government organizations qualify to receive discount pricing on certain products. Please call 603-431-1331for more information.
ORDER CHANGES
If you have any questions about your order or if you need to make a change and your order has not yet shipped, please call us at 603-431-1331 or email sales@wilcoxind.com. You can check the status of your order at any time by logging into your account on Wilcox Industries Corp.
SHIPPING
We will ship in-stock items within 5 days of your purchase. Once your order is shipped, you will receive an email notification with a tracking number and your credit card will be charged.
RETURN POLICY
If you are not satisfied with your purchase, you may return it within 15 days of receipt of shipment. There are no refunds or exchanges on build-to-order or custom products. Returns will only be accepted if the item is unused, in its original condition and its original packaging. A full refund will be applied to your credit card, if your return meets these conditions. Please allow 10-15 business days from the time the item is received to process a refund. You are responsible for shipping cost to return the item, unless it was our error.
Before returning your item(s), please call Wilcox Industries Corp. at 603-431-1331 to obtain approval for the return.
All returns should be delivered to:
Wilcox Industries Corp. , Inc.
Attn: Returns, RMA #___:
25 Piscatqua Dr.
Newington, NH 03801
For your protection, please use FedEx or UPS for return shipment.
Terms and Conditions:
PRIVACY
Wilcox Industries Corp. takes credit card and personal data security very seriously. All personal information provided to Wilcox Industries Corp. will remain private. We will not sell, lease or otherwise use information provided for any other purpose beyond the fulfillment of the order placed. The information we ask for when you order on-line is your name, address, phone number, credit card number and email address, and it’s used only to complete the order, to confirm the order and to confirm shipment of the order. You may opt to save your information and create an account with Wilcox Industries Corp. This information is then stored only for the purposes of faster checkout and application of discounts. Wilcox Industries Corp. will give you access to the personal information you provided, by allowing you to view, update or correct your information. You will create a username and password to verify your identity before being able to access your information. “Cookies” are used by Wilcox Industries Corp. only to allow you to use Wilcox Industries Corp ‘s web site in the most efficient manner.
ELECTRONIC COMMUNICATIONS
When you visit Wilcox Industries Corp. or send e-mails to us, you are communicating with us electronically. You agree that all notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Wilcox Industries Corp. uses your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. Any comments or feedback submitted by users of the website shall be and remain the property of Wilcox Industries Corp. Wilcox Industries Corp. is under no obligation to pay for or respond to any such comments or feedback provided by users.
COPYRIGHT AND TRADEMARKS
All content on this site including products, text, graphics, logos, icons, images, artwork, photographs and data compilations are the property of Wilcox Industries Corp. and protected by United States and international copyright laws. Wilcox Industries Corp.’s graphics, logos, page headers, button, icons and product names are trademarks, registered trademarks or trade dress of Wilcox Industries Corp. Trademarks or trade dress may not be used in connection with any product or service that is not Wilcox Industries Corp.’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Wilcox Industries Corp. You may not copy, reproduce, publish, transmit or otherwise use any copyrighted or trademarked materials present on this site without prior written consent. One or more patents apply to this Site.
LICENSE AND SITE ACCESS
Wilcox Industries Corp. grants you a limited license to access and make personal use of this site, but not to download (other than page caching) or modify it, except with express written consent of Wilcox Industries Corp. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of Wilcox Industries Corp. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout or form) of Wilcox Industries Corp. without express written consent. You may not use any meta tags or any other “hidden text” utilizing Wilcox Industries Corp.’s name or trademarks without the express written consent of Wilcox Industries Corp. Any unauthorized use terminates the permission or license granted by Wilcox Industries Corp. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the home page of Wilcox Industries Corp. so long as the link does not portray Wilcox Industries Corp. in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Wilcox Industries Corp. logo or other proprietary graphic or trademark as part of the link without express written permission.
RISK OF LOSS
All items purchased from Wilcox Industries Corp. are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRODUCT DESCRIPTIONS
Wilcox Industries Corp. attempts to be as accurate as possible. However, Wilcox Industries Corp. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by Wilcox Industries Corp. itself is not as described, your sole remedy is to return it in unused condition.
PRICING
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. Discounts are available to certain groups at our discretion.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
This site is provided by Wilcox Industries Corp. on an “as is” and “as available” basis. Wilcox Industries Corp. makes no representations or warranties of any kind, express or implied, including without limitation, warranties of merchant ability or fitness for a particular purpose. As to the operation of this site or the information, content, materials or products included on this site, you expressly agree that your use of this site is at your sole risk. Wilcox Industries Corp. does not warrant that this site, its servers or e-mail sent from Wilcox Industries Corp. are free of viruses or other harmful components. Wilcox Industries Corp. will not be liable for any damages of any kind arising from usage of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.
APPLICABLE LAW
Wilcox Industries Corp. is located in Newington, New Hampshire. By visiting Wilcox Industries Corp. you agree that the laws of the state of New Hampshire, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Wilcox Industries Corp.
DISPUTES
Any dispute relating in any way to your visit to Wilcox Industries Corp. or to products you purchase through Wilcox Industries Corp. shall be submitted to confidential arbitration in Newington, New Hampshire, except that, to the extent you have in any manner violated or threatened to violate Wilcox Industries Corp.’s intellectual property rights, Wilcox Industries Corp. may seek injunctive or other appropriate relief in any state or federal court in the state of New Hampshire, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
